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Thursday, July 07, 2005

Washington Mutual's (WM) Mission Statement

Our Vision & Mission Vision:


To be the nation's leading retailer of financial services for consumers and small businesses.


To build strong, profitable relationships with a broad spectrum of consumers and businesses. We will do this by delivering products and services that offer great value and friendly service, and by adhering to our core values of being fair, caring, human, dynamic, and driven.

Our Core Values


Ethics of absolute fairness, honesty, and integrity guide everything we do.
Our actions match our words.

We balance the expectations and earn the trust of our customers, employees, communities and investors.

We offer our customers products and services which fit their needs and provide great value.


We ensure that every human interaction is caring, courteous, and respectful.

We expect leaders to make difficult decisions, and to carry them out in a way that allows all involved to maintain dignity.

We value and respect diversity of background, thought, and style and know they are a competitive advantage.

We speak candidly and listen openly.


We are positive, energetic, and committed to achieving our objectives and living our values.

We celebrate our successes and learn from our failures.

We keep our egos in check and maintain a sense of humor.

We believe in the power of talented, committed individuals—working as a team—to make an extraordinary difference.


We are never satisfied with the status quo and know that we must continually reinvent our organization and ourselves.

We break down silos and bureaucracies in order to serve our customers efficiently as one company.

We continuously drive operational excellence to innovate our products, processes and services.


We are committed to excellence and the achievement of superior long-term returns for our shareholders.

We set high, measurable goals and hold ourselves accountable to achieve them.

We recognize that addressing challenges head-on is a requirement for success.

We benchmark from our customers' viewpoint and deliver what is most important to them.

We look both within and outside our industry to learn.

Source: Wamu.com

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