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Saturday, November 12, 2005

Aetna's (AET) Mission Statement

Why We Exist: The Aetna Mission

Aetna is dedicated to helping people achieve health and financial security by providing easy access to safe, cost-effective, high-quality health care and protecting their finances against health-related risks.

Building on our 150-year heritage, Aetna will be a leader cooperating with doctors and hospitals, employers, patients, public officials and others to build a stronger, more effective health care system.

What We Believe In: Our Values

At Aetna, we put the people who use our services at the center of everything we do and live by a core set of values:
  • Integrity

  • Quality Service and Value

  • Excellence and Accountability

  • Employee Engagement
What We Are Trying to Achieve

We seek to achieve superior customer satisfaction through innovative products, comprehensive health and related benefits choices, effective service and easy-to-understand information.

Our goals are:

To give individuals and families affordable coverage choices, helpful service and information so they get the financial protection and health care they need - from prevention through chronic and critical care.
  • To respect and work effectively with doctors and hospitals by establishing efficient processes and providing prompt claims payments and useful information that helps them provide safe, cost-effective, high-quality health care.

  • To provide employers advice, cost-effective benefits choices and programs that improve the health status and productivity of their work forces.

  • To partner with brokers and consultants through responsive service, timely information and attractive commissions so they may effectively advise employers on their benefits choices.

  • To offer employees an engaging and diverse work environment that permits them to satisfy their professional ambitions, take pride in their contributions and share in Aetna's success.

  • To be a leading corporate citizen, improving the quality of life in communities where we live and work.

  • To award shareholders a superior return on their investment in our company.
Source: Aetna.com

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