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Wednesday, August 03, 2005

Qwest Communications' (Q) Mission Statement

Qwest Vision

Qwest is the premier provider of full-service communications for people at work, at home or on the move. Qwest’s competency reaches across America, drawing on the Spirit of Service at the heart of our heritage as we effectively steward our shareowners’ investments and provide outstanding service to the customers we serve. As our dedicated professionals move and manage information, we do so ethically and with integrity, providing superior value and advanced products and services, assuming only those tasks we can do exceedingly well.

Qwest Values And Ethics

The following values guide our decisions, both corporate and individual, as we transform Qwest into a premier telecommunications provider that delivers exceptional service to customers, creates pride among our employees, delivers value to our shareowners and earns high regard from all our many constituents.

Customers Come First

No matter what aspects of our business may change, this remains constant. We demonstrate the value we place on our relationships with customers by listening to their needs, considering their requests as opportunities and striving to deliver precisely what they want and need. We measure our success against customer expectations and define that success as our ability to win our customers ’ loyalty and their business.

Our Team Is United

We succeed as a team, challenging and helping one another to develop our skills, to excel at achieving our objectives and to realize our highest potential. We value diversity and treat fellow Qwest team members with respect and trust. We welcome change and growth, expeditiously improving our processes and focusing on results as we practice impeccable integrity, maintain the highest ethical standards and strive for unparalleled quality.

We Will Grow Profitably

Qwest is committed to financial excellence, which we achieve through the pursuit of profitability and sustained growth. We focus our energy and intellect on wisely stewarding our resources, enhancing our productivity and effectively meeting customer needs. By doing so, we achieve the outstanding financial performance that rewards our employees, our communities and our shareowners.

Source: Qwest.com

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