Johnson Controls' (JCI) Mission Statement

Our Creed

We believe in the free enterprise system. We shall consistently treat our customers, employees, shareholders, suppliers and the community with honesty, dignity, fairness and respect. We will conduct our business with the highest ethical standards.

Our Mission

Continually exceed our customers' increasing expectations.

What We Value

Integrity: Honesty and fairness are essential to the way we do business and how we interact with people. We are a company that keeps its promises. We do what we say we will do, and we will conduct ourselves in accordance with our code of ethics.

Customer Satisfaction: Customer satisfaction is the source of employee, shareholder, supplier and community benefits. We will exceed customer expectations through continuous improvement in quality, service, productivity and time compression.

Our Employees: The diversity and involvement of our people is the foundation of our strength. We are committed to their fair and effective selection, development, motivation and recognition. We will provide employees with the tools, training and support to achieve excellence in customer satisfaction.

Improvement and Innovation: We seek improvement and innovation in every element of our business.

Safety and the Environment: Our products, services and workplaces reflect our belief that what is good for the environment and the safety and health of all people is good for Johnson Controls.

Objectives

Customer Satisfaction: We will exceed customer expectations through continuous improvement in quality, service, productivity and time compression.

Technology: We will apply world-class technology to our products, processes and services.

Growth: We will seek growth by building upon our existing businesses.

Market Leadership: We will only operate in markets where we are, or have the opportunity to become, the recognized leader.

Shareholder Value: We will exceed the after-tax median return on shareholders' equity of the Standard & Poor's Industrials.

Source: JohnsonControls.com

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